Privacy policy
Last updated: September 18, 2026
Thriveviia is owned and operated by Shenzhen Baoyi Technology Co., Ltd. (“Thriveviia,” “we,” “us,” or “our”). Shenzhen Baoyi Technology Co., Ltd. operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).
Thriveviia is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how Shenzhen Baoyi Technology Co., Ltd. collects, uses, and discloses your personal information when you visit, use, make a purchase or other transaction using the Services, or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person.
Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or reasonably be linked to you.
Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:
- Contact details, including your name, address, billing address, shipping address, phone number, and email address.
- Financial information, including credit card, debit card, financial account information, transaction details, form of payment, payment confirmation, and other payment details.
- Account information, including your username, password, security questions, preferences, and settings.
- Transaction information, including the items you view, place in your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your previous transactions.
- Communications with us, including information you provide when contacting customer support or otherwise communicating with us.
- Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
- Usage information, including information about how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you, including when you create an account, visit or use the Services, place an order, communicate with us, or otherwise provide personal information to us.
- Automatically through the Services, including from your device when you visit or use our website and through cookies and similar technologies.
- From our service providers, including when we engage third parties to provide technology or other services and they collect or process personal information on our behalf.
- From our partners or other third parties, where permitted by applicable law.
How We Use Your Personal Information
Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:
Provide, Tailor, and Improve the Services
We use your personal information to provide the Services, including to:
- Process payments
- Fulfill orders
- Arrange shipping
- Process purchases, returns, exchanges, or other transactions
- Maintain and manage customer accounts
- Remember your preferences
- Send notifications relating to your account or orders
- Facilitate returns and exchanges
- Enable customer reviews where available
- Improve and personalize your shopping experience
- Recommend products or services that may be relevant to you
Marketing and Advertising
We may use personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or other permitted methods.
We may also use information to show advertisements for products or services on our Services or other websites, including advertisements based on items you previously viewed, purchased, or added to your cart and other activity, where permitted by applicable law.
Security and Fraud Prevention
We use personal information to authenticate accounts, provide a secure payment and shopping experience, detect and investigate possible fraudulent, illegal, unsafe, or malicious activity, protect our Services, and protect the rights and safety of our customers and others.
If you create an account, you are responsible for keeping your account credentials secure. We recommend that you do not share your username, password, or other account access information with anyone else.
Communicating With You
We use personal information to provide customer support, respond to enquiries, provide effective services, communicate about orders and transactions, and maintain our business relationship with you.
Legal Reasons
We may use personal information to comply with applicable law or valid legal processes, respond to requests from governmental or regulatory authorities, investigate or participate in legal proceedings, and enforce or investigate potential violations of our Terms of Service or other policies.
How We Disclose Personal Information
In certain circumstances, we may disclose personal information to third parties for legitimate purposes consistent with this Privacy Policy.
These circumstances may include:
- With Shopify, vendors, and other service providers that perform services on our behalf, including IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping.
- With business and marketing partners that assist us in providing marketing services and advertising.
- When you direct, request, authorize, or consent to the disclosure of certain information to third parties, such as when information is required to ship your order or when you use third-party integrations.
- With our affiliates or other entities within our corporate group, where applicable.
- In connection with a business transaction, such as a merger, acquisition, restructuring, financing, or bankruptcy.
- To comply with applicable legal obligations, subpoenas, court orders, search warrants, or similar lawful requests.
- To enforce applicable Terms of Service or policies and protect or defend our Services, our rights, our customers, and others.
Depending on where you reside, you may have the right to opt out of certain uses or disclosures of personal information for targeted advertising or similar purposes.
Relationship With Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.
Information you submit through the Services may be transmitted to and shared with Shopify and other service providers that may be located in countries other than the country where you reside.
We may also use Shopify features that incorporate information obtained from your interactions with our store and, where applicable, interactions with other Shopify merchants.
In certain circumstances, Shopify may be responsible for processing personal information, including responding to requests relating to personal information processed by Shopify.
To learn more about Shopify’s privacy practices, you may review the Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/app-users
You may also access Shopify’s privacy portal at:
https://privacy.shopify.com/en
Third-Party Websites and Links
The Services may contain links to websites or online platforms operated by third parties.
If you follow a link to a website or service that is not affiliated with or controlled by us, you should review that third party’s privacy policy, security practices, and terms and conditions.
We are not responsible for the privacy or security practices of third-party websites or platforms, including the accuracy, completeness, or reliability of information provided by those third parties.
Information you provide through public or semi-public platforms, including third-party social networking platforms, may also be visible to other users.
The inclusion of a third-party link does not, by itself, constitute an endorsement of that third party, its products, services, or content.
Children’s Data
The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority applicable in their jurisdiction.
If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us using the contact information below to request that the information be reviewed or deleted where applicable.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we “sell” or “share,” as those terms may be defined under applicable privacy laws, personal information of individuals under 16 years of age.
Security and Retention of Your Information
We take reasonable measures designed to protect personal information.
However, no security system or method of transmitting information over the internet can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.
We recommend that you avoid sending sensitive or confidential information through unsecured communication channels.
How long we retain personal information depends on factors such as:
- Whether the information is required to maintain your account
- Whether the information is required to provide the Services
- Whether retention is necessary to comply with legal obligations
- Whether information is required to resolve disputes
- Whether information is required to enforce agreements or policies
- Other legitimate business or legal requirements
Your Rights and Choices
Depending on where you live, you may have some or all of the following rights regarding your personal information.
These rights are not absolute and may apply only in certain circumstances as provided by applicable law.
Right to Access or Know
You may have the right to request access to personal information we maintain about you.
Right to Delete
You may have the right to request deletion of personal information we maintain about you, subject to applicable legal exceptions.
Right to Correct
You may have the right to request correction of inaccurate personal information we maintain about you.
Right to Portability
You may have the right to receive a copy of certain personal information we maintain about you and, in some circumstances, request that it be transferred to another party.
Right to Opt Out of Sale, Sharing, or Targeted Advertising
Depending on where you reside, you may have the right to opt out of the “sale” or “sharing” of personal information or the processing of personal information for targeted advertising, as those terms are defined under applicable privacy laws.
Managing Communication Preferences
We may send promotional emails or other marketing communications where permitted.
You may opt out of receiving promotional emails at any time by using the unsubscribe option included in those communications.
If you opt out of promotional communications, we may still send non-promotional communications, such as messages relating to your account, purchases, orders, shipping, returns, refunds, or customer support enquiries.
Exercising Your Privacy Rights
Where applicable, you may exercise your privacy rights using options made available through the Services or by contacting us at:
We will not discriminate against you for exercising privacy rights available to you under applicable law.
We may need to verify your identity before processing certain requests, as permitted or required by law.
Where permitted, you may designate an authorized agent to submit a privacy request on your behalf. We may require evidence that the agent has been authorized to act on your behalf and may also ask you to verify your identity directly with us.
We will respond to valid requests within the timeframe required by applicable law.
For privacy rights relating specifically to information processed by Shopify, you may also visit:
https://privacy.shopify.com/en
Complaints
If you have a complaint about how we collect, use, disclose, or otherwise process personal information, please contact us using the contact information provided below.
Depending on where you live, you may also have the right to appeal certain decisions relating to your privacy request or lodge a complaint with an applicable data protection or regulatory authority.
International Transfers
We may transfer, store, and process personal information outside the country or region where you live.
Where required by applicable law, appropriate safeguards may be used for international transfers of personal information.
If personal information is transferred outside the European Economic Area or the United Kingdom, applicable recognized transfer mechanisms may be used, such as the European Commission’s Standard Contractual Clauses or equivalent mechanisms recognized by the relevant UK authority, where required.
Cookies and Similar Technologies
We and our service providers may use cookies and similar technologies to operate the website, remember preferences, understand how customers use the Services, improve website functionality, support security and fraud prevention, and provide advertising or marketing where permitted.
Depending on where you live, you may have choices regarding certain non-essential cookies and similar technologies.
Where required, you can manage available privacy and cookie preferences through the consent or privacy controls provided on our website.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our privacy practices, Services, business operations, legal requirements, or regulatory requirements.
When we update this Privacy Policy, we will post the revised version on this website and update the “Last updated” date above.
Where required by applicable law, we may also provide additional notice regarding material changes.
Contact
If you have any questions about this Privacy Policy, our privacy practices, or would like to exercise any privacy rights available to you, please contact us using the information below.
Brand Name:
Thriveviia
Legal Company Name:
Shenzhen Baoyi Technology Co., Ltd.
Business Address:
Room 310, Factory, Central Building, Fanshen Road, Zone 45, Haifu Community, Xin'an Subdistrict, Bao'an District, Shenzhen City, China
Customer Support Email:
service@thriveviia.com
Customer Service Phone:
+86 755 2915 1588
Thriveviia is owned and operated by Shenzhen Baoyi Technology Co., Ltd.