Shipping Policy
Last updated: September 18, 2026
This Shipping Policy explains how Thriveviia processes, ships, and delivers orders, including estimated processing times, delivery timeframes, shipping charges, tracking information, and how we handle shipping-related issues.
Thriveviia is owned and operated by Shenzhen Baoyi Technology Co., Ltd.
1. Where We Ship
We currently offer shipping to eligible addresses within the United States.
Shipping availability may depend on the destination address and the shipping options available during checkout.
If we are unable to ship to the address provided, we will contact you where appropriate.
2. Order Processing Time
Orders are typically processed within [X–Y business days] after payment is successfully confirmed.
Processing time refers to the time required to prepare your order before it is handed to the shipping carrier.
Processing time is separate from estimated delivery time.
Orders placed on weekends or public holidays may begin processing on the next business day.
If an order requires additional verification or experiences an unexpected fulfillment delay, we may contact you using the information provided with your order.
3. Estimated Delivery Time
Our current estimated delivery time for Standard Shipping within the United States is:
10–20 business days after dispatch
Estimated delivery times begin after the order has been processed and shipped.
Please note that delivery times are estimates rather than guaranteed delivery dates.
Delivery may occasionally be affected by circumstances such as:
- Carrier delays
- Weather conditions
- High order volumes
- Transportation disruptions
- Destination-related delays
- Customs or logistical processing where applicable
- Other circumstances outside our reasonable control
4. Shipping Rates
Our current Standard Shipping rates for orders within the United States are:
Orders of $39.00 or more:
Free Standard Shipping
Orders under $39.00:
Standard Shipping — $2.99
Estimated delivery time for both options is 10–20 business days after dispatch.
The applicable shipping charge will be displayed during checkout before you complete your purchase.
5. Fulfillment and Shipping Origin
Orders may be fulfilled from our own or partner fulfillment facilities depending on product availability, inventory location, and the delivery destination.
This means that the location from which your order is shipped may vary.
We do not guarantee that all orders will be dispatched from a local warehouse.
If an order contains multiple products, items may occasionally be shipped separately depending on inventory and fulfillment arrangements.
6. Order Confirmation
After successfully placing an order, you should receive an order confirmation using the contact information provided during checkout.
Please review your order details carefully.
If you notice an error in your order or shipping address, please contact us as soon as possible at:
We will make reasonable efforts to assist before the order enters fulfillment, but changes cannot be guaranteed once processing or shipping has begun.
7. Shipping Confirmation and Tracking
Once your order has been shipped and tracking information becomes available, you may receive a shipping confirmation email containing your tracking details.
Please allow some time for tracking information to become active after the carrier receives the shipment.
Tracking updates are provided by the applicable shipping carrier and may not always appear immediately.
If your tracking information has not updated for an extended period, please contact:
Please include your order number so our customer support team can review the shipment.
8. Shipping Delays
While we aim to have orders delivered within the estimated timeframe, occasional delays may occur.
If your order has not arrived within the expected delivery period, please contact us at:
Please provide:
- Your order number
- The email address used to place the order
- Any available tracking information
Our customer support team will review the available shipping information and assist with the appropriate next steps.
9. Lost Packages
If your tracking information has not updated for an extended period or your package appears to be lost in transit, please contact us at:
We will review the available tracking information and, where appropriate, work with the carrier or fulfillment provider to investigate the shipment.
Depending on the circumstances, an appropriate resolution may include a replacement, refund, or another reasonable solution.
We do not automatically transfer all responsibility for a shipment to the customer once the package has been handed to the carrier.
10. Packages Marked as Delivered
If tracking shows that your package has been delivered but you cannot locate it, we recommend that you first:
- Check the delivery location and surrounding area
- Check with household members
- Ask neighbors where appropriate
- Review any carrier delivery notifications
- Allow a short period of time in case the carrier marked the package as delivered before final delivery
If the package still cannot be located, please contact us at:
Please provide your order number and any relevant tracking information.
We will review the circumstances and assist with the appropriate next steps.
We do not automatically reject a customer request solely because tracking information shows a “Delivered” status.
11. Incorrect or Incomplete Shipping Address
Customers are responsible for providing accurate and complete shipping information when placing an order.
If you notice an error in your shipping address, please contact us as soon as possible at:
We will make reasonable efforts to update the address before shipment.
However, once an order has entered fulfillment or has been shipped, we may not be able to modify the delivery address.
If a package is returned because an incorrect or incomplete address was provided, please contact our customer support team so we can review the available options.
12. Separate Shipments
In some cases, products from the same order may be shipped separately due to inventory location, product availability, or fulfillment arrangements.
If your order is shipped in multiple packages, you may receive separate tracking information for each shipment.
Receiving one package does not necessarily mean that the remaining items have been lost or omitted.
13. Damaged Packages or Items
If your order arrives damaged, defective, incorrect, or materially different from what you ordered, please contact us as soon as reasonably possible at:
Please include:
- Your order number
- A description of the issue
- Clear photos or videos showing the package and product where relevant
We will review the issue and provide an appropriate solution in accordance with our Return & Refund Policy.
14. Business Days
For purposes of this Shipping Policy, “business days” generally means Monday through Friday, excluding applicable public holidays.
Weekend days and public holidays are generally not counted when calculating processing times.
Carrier operations may vary.
15. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in shipping methods, fulfillment arrangements, delivery estimates, shipping rates, business operations, or applicable requirements.
When this policy is updated, the revised version will be posted on this website and the “Last updated” date above will be updated.
16. Contact Us
If you have questions about shipping, delivery, tracking, delayed packages, lost shipments, or this Shipping Policy, please contact us using the information below.
Brand Name:
Thriveviia
Legal Company Name:
Shenzhen Baoyi Technology Co., Ltd.
Business Address:
Room 310, Factory, Central Building, Fanshen Road, Zone 45, Haifu Community, Xin'an Subdistrict, Bao'an District, Shenzhen City, China
Customer Support Email:
service@thriveviia.com
Customer Service Phone:
+86 755 2915 1588
Thriveviia is owned and operated by Shenzhen Baoyi Technology Co., Ltd.