FAQ
Last updated: September 18, 2026
Welcome to Thriveviia’s Frequently Asked Questions page. Below you’ll find answers to common questions about orders, shipping, tracking, returns, refunds, and customer support.
1. Who operates Thriveviia?
Thriveviia is owned and operated by Shenzhen Baoyi Technology Co., Ltd.
Legal Company Name:
Shenzhen Baoyi Technology Co., Ltd.
Business Address:
Room 310, Factory, Central Building, Fanshen Road, Zone 45, Haifu Community, Xin'an Subdistrict, Bao'an District, Shenzhen City, China
Customer Support Email:
service@thriveviia.com
Customer Service Phone:
+86 755 2915 1588
2. How can I contact Thriveviia?
If you have questions about our products, your order, shipping, returns, refunds, or any other store-related matter, please contact us at:
Email: service@thriveviia.com
Phone: +86 755 2915 1588
If your enquiry relates to an existing order, please include your order number and the email address used to place the order.
3. How long does it take to process my order?
Orders are prepared for shipment after they are successfully placed and payment is confirmed.
Order processing time is separate from the estimated delivery time. Once your order has been dispatched, shipping or tracking information will be provided where available.
Please refer to our Shipping Policy for the most current information regarding order processing.
4. Where do you currently ship?
We currently offer shipping to addresses within the United States.
Available shipping methods, applicable shipping fees, and estimated delivery times are displayed during checkout based on the shipping address provided.
5. How long will delivery take?
Our current estimated delivery time for Standard Shipping within the United States is:
10–20 business days
Please note that this is an estimated delivery timeframe. Actual delivery times may vary due to carrier operations, destination, weather conditions, logistical delays, or other circumstances outside our reasonable control.
Order processing time is separate from the estimated delivery time.
6. How much does shipping cost?
Our current Standard Shipping rates for orders within the United States are:
Orders of $39.00 or more:
Free Standard Shipping
Orders under $39.00:
Standard Shipping — $2.99
The estimated delivery time for both shipping options is 10–20 business days.
Applicable shipping charges will be shown during checkout before you complete your purchase.
7. How can I track my order?
Once your order has been shipped and tracking information becomes available, you may receive a shipping confirmation email containing your tracking details.
Please allow some time for tracking information to update after your package has been handed to the carrier.
If your tracking information has not updated for an extended period, please contact us at:
Please include your order number so our customer support team can assist you.
8. What should I do if my package is delayed or appears to be lost?
If your package is significantly delayed, tracking has not updated for an extended period, or you believe your package may be lost, please contact us at:
Please provide your order number and any relevant delivery information.
Our customer support team will review the situation and assist you with the appropriate next steps.
We do not automatically reject a customer enquiry solely because tracking shows a particular delivery status.
9. Can I return an item?
Eligible products may be returned in accordance with our Return & Refund Policy.
Return eligibility may depend on the condition of the product, the reason for the return, and whether the item is subject to any stated exclusions.
Please review our Return & Refund Policy before requesting a return.
10. How do I request a return?
To request a return, please contact:
Please provide:
- Your order number
- The item you wish to return
- The reason for the return
- Photos or videos where relevant
Our customer support team will review your request and provide the appropriate return instructions if your return is approved.
11. Where should I send my return?
Please do not send returns to our business registration address unless our customer support team specifically instructs you to do so.
Once your return request has been reviewed and approved, our customer support team will provide the appropriate return warehouse address and return instructions.
Unauthorized returns sent to an incorrect address may cause delays in processing.
12. Who pays for return shipping?
Return shipping responsibility depends on the reason for the return and the conditions stated in our Return & Refund Policy.
For preference-based returns, customers may be responsible for return shipping costs.
If an item arrives damaged, defective, incorrect, or materially different from the product description, please contact us so we can review the issue and provide an appropriate solution.
13. What should I do if I receive a damaged, defective, or incorrect item?
Please contact us as soon as reasonably possible at:
Please provide:
- Your order number
- A description of the issue
- Clear photos or videos showing the problem
After reviewing the information, we may provide an appropriate replacement, refund, or return solution depending on the circumstances.
14. When will I receive my refund?
Approved refunds are processed according to the timeframe stated in our Return & Refund Policy.
Where applicable, refunds are issued to the original payment method after the returned item has been received and reviewed.
The time required for the refunded amount to appear in your account may also depend on your bank or payment provider.
15. Can I cancel or change my order?
If you need to request a cancellation or make a change to your order, please contact us as soon as possible at:
Whether an order can be changed or cancelled depends on its processing status.
Once an order has entered fulfillment or has already been shipped, changes or cancellations may no longer be possible.
16. What if I entered the wrong shipping address?
Please contact us as soon as possible at:
Include your order number and the correct shipping information.
We will try to assist where possible. However, once an order has already been processed or shipped, we may not be able to change the delivery address.
17. Is my payment information secure?
We use the payment and checkout systems available through our online store to process transactions.
Payment information is handled in accordance with applicable security and privacy practices.
For more information about how personal information is collected, used, and protected, please review our Privacy Policy.
18. How is my personal information used?
We may collect and use personal information for purposes such as:
- Processing orders
- Arranging delivery
- Providing customer support
- Processing returns and refunds
- Preventing fraud
- Operating and improving our website
- Complying with applicable legal obligations
For more detailed information, please review our Privacy Policy.
19. Where can I find your store policies?
You can review our store policies through the links provided in the website footer, including:
- Terms of Service
- Privacy Policy
- Shipping Policy
- Return & Refund Policy
- Contact Us
- About Us
- Frequently Asked Questions
Please review the applicable policy for more detailed information.
Business Information
Brand Name:
Thriveviia
Legal Company Name:
Shenzhen Baoyi Technology Co., Ltd.
Business Address:
Room 310, Factory, Central Building, Fanshen Road, Zone 45, Haifu Community, Xin'an Subdistrict, Bao'an District, Shenzhen City, China
Customer Support Email:
service@thriveviia.com
Customer Service Phone:
+86 755 2915 1588
Thriveviia is owned and operated by Shenzhen Baoyi Technology Co., Ltd.