Terms of Service
Last updated: September 18, 2026
These Terms of Service (“Terms”) govern your access to and use of the Thriveviia website, online store, content, features, products, and related services (collectively, the “Services”).
Thriveviia is owned and operated by Shenzhen Baoyi Technology Co., Ltd. (“Thriveviia,” “we,” “us,” or “our”).
By accessing our website, using our Services, or purchasing products from us, you agree to be bound by these Terms and the policies referenced in them, including our Privacy Policy, Shipping Policy, Return & Refund Policy, and Terms of Purchase.
If you do not agree with these Terms, please do not use the Services.
1. Business Information
Brand Name:
Thriveviia
Legal Company Name:
Shenzhen Baoyi Technology Co., Ltd.
Business Address:
Room 310, Factory, Central Building, Fanshen Road, Zone 45, Haifu Community, Xin'an Subdistrict, Bao'an District, Shenzhen City, China
Customer Support Email:
service@thriveviia.com
Customer Service Phone:
+86 755 2915 1588
Thriveviia is owned and operated by Shenzhen Baoyi Technology Co., Ltd.
2. Online Store Terms
By using our Services, you represent that you are legally capable of entering into a binding agreement under the laws applicable to you.
You may not use our Services or products for any unlawful or unauthorized purpose.
You must not transmit viruses, malware, malicious code, or other technologies intended to damage, interfere with, or disrupt our website, systems, or Services.
A violation of these Terms may result in suspension or termination of your access to the Services.
3. General Conditions
We reserve the right to refuse service where reasonably necessary and permitted by applicable law, including in cases involving suspected fraud, misuse of the Services, security risks, or violations of these Terms.
We may modify, suspend, or discontinue parts of the Services where reasonably necessary.
You agree not to reproduce, duplicate, copy, sell, resell, exploit, or commercially use any portion of the Services without our prior written permission, except where otherwise permitted by law.
4. Information on Our Website
We make reasonable efforts to keep information on our website accurate, complete, and current.
However, certain information may occasionally contain errors, inaccuracies, or omissions.
Information provided on the website is intended to assist customers in making purchasing decisions and should be considered together with the applicable product description and store policies.
We reserve the right to correct errors or update information where appropriate.
5. Products and Services
Certain products or services may be available exclusively through our online store.
Products may have limited availability and may be subject to return or refund only in accordance with our Return & Refund Policy and applicable law.
We make reasonable efforts to display product colors, images, dimensions, descriptions, and other information accurately.
However, the appearance of colors and other visual details may vary depending on your device, display settings, lighting conditions, or reasonable manufacturing variations.
We reserve the right to modify or discontinue products where reasonably necessary.
6. Prices
Prices for our products may change from time to time.
The price applicable to your order will generally be the price displayed when you complete your purchase, except in cases of obvious pricing or technical errors.
Shipping charges and other applicable amounts will be displayed before you complete your purchase where applicable.
Our current U.S. Standard Shipping rates are:
Orders of $39.00 or more: Free Standard Shipping
Orders under $39.00: Standard Shipping — $2.99
Please review our Shipping Policy for complete shipping information.
7. Orders
When you place an order, you agree to provide current, accurate, and complete purchasing, billing, contact, and shipping information.
We may decline or cancel an order for reasonable reasons, including product unavailability, payment failure, suspected fraud, inaccurate information, shipping restrictions, or obvious pricing errors.
If we cancel an order after payment has been successfully collected, an appropriate refund will be issued to the original payment method.
For more detailed purchase terms, please review our Terms of Purchase.
8. Payment
Payment methods available to you will be displayed during checkout.
By providing payment information, you confirm that you are authorized to use the selected payment method and authorize the applicable charge for your order.
Payments may be processed by Shopify and other authorized payment service providers.
Availability of specific payment methods may vary by location or transaction.
9. Shipping and Delivery
We currently offer shipping to eligible addresses within the United States.
Our current estimated Standard Shipping delivery timeframe is:
10–20 business days after dispatch
Our shipping rates are:
Orders of $39.00 or more: Free Standard Shipping
Orders under $39.00: Standard Shipping — $2.99
Order processing time is separate from estimated delivery time.
Orders may be fulfilled from our own or partner fulfillment facilities depending on inventory availability, product location, and destination.
We do not represent that all orders are shipped from a local U.S. warehouse.
Delivery dates are estimates and may be affected by carrier operations, weather, transportation disruptions, logistical circumstances, or other events outside our reasonable control.
Please review our Shipping Policy for full details.
10. Tracking and Delivery Issues
Once your order has shipped and tracking information becomes available, you may receive a shipping confirmation containing tracking details.
If tracking has not updated for an extended period, your order is significantly delayed, or your package appears to be lost, please contact:
We will review the available information and assist with the appropriate next steps.
We do not automatically reject a customer request solely because tracking information shows a “Delivered” status.
11. Returns and Refunds
Eligible products may be returned within 30 calendar days after delivery, subject to the conditions in our Return & Refund Policy.
Before returning an item, please contact:
Do not send returns to our business registration address unless our customer support team specifically instructs you to do so.
Once an eligible return request has been approved, our customer support team will provide the appropriate return warehouse address and return instructions.
Approved refunds are generally issued to the original payment method.
Once an approved returned product has been received and inspected, we typically process the refund within 5–10 business days.
Your bank or payment provider may require additional time to make refunded funds available.
12. Damaged, Defective, or Incorrect Products
If a product arrives damaged, defective, incorrect, or materially different from its description, please contact us at:
Please provide your order number and, where relevant, clear photos or videos showing the issue.
After reviewing the information, we may provide an appropriate replacement, refund, return arrangement, or another reasonable resolution.
Where an issue is confirmed to result from an error on our part, we will not require the customer to bear reasonable costs associated with resolving that issue.
13. Order Changes and Cancellations
If you need to request a change or cancellation, contact us as soon as possible at:
We will make reasonable efforts to accommodate requests received before the order enters fulfillment.
Once an order has entered fulfillment, has been prepared for shipment, or has shipped, we may no longer be able to change or cancel it.
If cancellation is no longer possible, you may request a return after delivery in accordance with our Return & Refund Policy.
14. Promotions and Discounts
Promotions, discount codes, offers, or special pricing may be subject to additional conditions disclosed with the applicable promotion.
We reserve the right to correct or cancel a promotion where reasonably necessary due to an obvious error, technical issue, misuse, or fraudulent activity.
Unless otherwise stated, promotional offers have no cash value.
15. Third-Party Tools and Services
We may provide access to third-party tools, technologies, payment services, or integrations that we do not directly control.
Your use of third-party tools or services may also be subject to the terms and privacy policies of those third parties.
We are not responsible for independent third-party services except to the extent required by applicable law.
16. Third-Party Links
Our website may contain links to third-party websites or services.
Third-party websites are operated independently from Thriveviia.
We are not responsible for the content, privacy practices, security, products, or services of third-party websites that we do not control.
You should review the applicable policies and terms of third-party websites before providing personal information or completing transactions through them.
17. User Comments, Reviews, and Submissions
If you submit reviews, comments, feedback, suggestions, images, or other content through our Services, you confirm that you have the right to provide that content.
You must not submit content that infringes intellectual property rights, violates applicable law, contains malicious software, or is fraudulent, threatening, abusive, or otherwise unlawful.
Where permitted by law, we may moderate or remove content that violates these Terms.
18. Personal Information
Your submission and use of personal information through our website is governed by our Privacy Policy.
Please review our Privacy Policy for information about how we collect, use, disclose, store, and process personal information and how you may exercise applicable privacy rights.
19. Errors, Inaccuracies, and Omissions
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery estimates, product availability, or other information.
We reserve the right to correct such errors and update information where appropriate.
If an obvious error materially affects an order you have already placed, we will take reasonable steps to notify you and provide an appropriate solution.
20. Prohibited Uses
You may not use the website or Services:
- For unlawful or fraudulent purposes
- To violate applicable laws or regulations
- To infringe intellectual property or other legal rights
- To submit false or misleading information
- To transmit viruses, malware, or malicious code
- To collect or track personal information about others unlawfully
- To spam, phish, scrape, crawl, or interfere with the Services without authorization
- To bypass or interfere with security features
- To impersonate another person or entity
- To use the Services in a manner intended to damage or disrupt our systems or those of other users
We may restrict access where we reasonably determine that these requirements have been violated.
21. Intellectual Property
Unless otherwise stated, the website and its content, including text, graphics, designs, layouts, logos, product presentation, and other materials, are owned by or licensed to Thriveviia or Shenzhen Baoyi Technology Co., Ltd.
You may use the website for personal and lawful shopping purposes.
Nothing in these Terms grants you ownership of our intellectual property or the intellectual property of third parties.
22. Disclaimer of Warranties
We aim to provide reliable Services and accurate product information.
However, to the maximum extent permitted by applicable law, the Services are provided on an “as available” basis, and we do not guarantee that access to the website will always be uninterrupted or error-free.
Nothing in this section excludes warranties, guarantees, or consumer rights that cannot legally be excluded.
23. Limitation of Liability
To the maximum extent permitted by applicable law, Thriveviia and Shenzhen Baoyi Technology Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses arising from use of the Services where such liability may lawfully be limited.
Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by applicable law.
Nothing in this section limits mandatory consumer protection rights.
24. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses or claims reasonably arising from your unlawful use of the Services, violation of these Terms, or infringement of third-party rights.
This provision does not impose liability on you where doing so would conflict with mandatory consumer protection laws.
25. Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or treated as severed where necessary.
The remaining provisions will continue in effect to the extent permitted by law.
26. Termination
These Terms remain effective while you use the Services.
You may stop using the Services at any time.
We may suspend or terminate access where reasonably necessary due to a material violation of these Terms, fraud, security concerns, unlawful activity, or other circumstances permitted by applicable law.
Termination does not affect rights or obligations relating to transactions completed before termination.
27. Entire Agreement
These Terms, together with our Terms of Purchase, Privacy Policy, Shipping Policy, Return & Refund Policy, and other policies expressly incorporated by reference, constitute the agreement between you and us regarding your use of the Services.
If a provision of these Terms conflicts with a more specific policy governing a particular transaction or subject matter, the more specific policy will generally apply to that issue, subject to applicable law.
28. Governing Law
These Terms are governed by the laws applicable to Shenzhen Baoyi Technology Co., Ltd.
Where applicable, the laws of the People’s Republic of China govern these Terms, without limiting any mandatory consumer protection rights or other mandatory legal protections available to customers under the laws applicable in their place of residence.
29. Dispute Resolution
If you have a concern relating to the Services or a purchase, please contact us first at:
We will make reasonable efforts to review and resolve customer concerns.
Any dispute that cannot be resolved directly will be handled in accordance with applicable law and any mandatory rights available to the customer.
30. Changes to These Terms
We may update these Terms from time to time to reflect changes in our Services, business practices, store policies, or applicable legal requirements.
When we update these Terms, we will post the revised version on our website and update the “Last updated” date above.
Where required by applicable law, we will provide additional notice regarding material changes.
31. Contact Information
If you have questions about these Terms, our Services, an order, shipping, returns, refunds, or another store-related matter, please contact us using the information below.
Brand Name:
Thriveviia
Legal Company Name:
Shenzhen Baoyi Technology Co., Ltd.
Business Address:
Room 310, Factory, Central Building, Fanshen Road, Zone 45, Haifu Community, Xin'an Subdistrict, Bao'an District, Shenzhen City, China
Customer Support Email:
service@thriveviia.com
Customer Service Phone:
+86 755 2915 1588
Thriveviia is owned and operated by Shenzhen Baoyi Technology Co., Ltd.