Terms of Purchase
Last updated: September 18, 2026
These Terms of Purchase govern purchases made through the Thriveviia website.
Thriveviia is owned and operated by Shenzhen Baoyi Technology Co., Ltd. (“Thriveviia,” “we,” “us,” or “our”).
By placing an order through our website, you agree to these Terms of Purchase together with our applicable store policies, including our Shipping Policy, Return & Refund Policy, and Privacy Policy.
1. Business Information
Brand Name:
Thriveviia
Legal Company Name:
Shenzhen Baoyi Technology Co., Ltd.
Business Address:
Room 310, Factory, Central Building, Fanshen Road, Zone 45, Haifu Community, Xin'an Subdistrict, Bao'an District, Shenzhen City, China
Customer Support Email:
service@thriveviia.com
Customer Service Phone:
+86 755 2915 1588
Thriveviia is owned and operated by Shenzhen Baoyi Technology Co., Ltd.
2. Eligibility to Purchase
By placing an order through our website, you confirm that:
- You are legally capable of entering into a binding purchase agreement under the laws applicable to you.
- The information you provide during checkout is accurate and complete.
- You are authorized to use the payment method submitted with your order.
- Your purchase is for lawful purposes.
We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving suspected fraud, payment issues, inaccurate information, or product availability.
3. Product Information
We aim to provide clear and accurate descriptions, images, specifications, and other information about the products offered on our website.
However, product colors and appearance may vary slightly depending on screen settings, lighting, manufacturing variations, or other reasonable factors.
We make reasonable efforts to ensure that product information is accurate and current.
If you receive a product that is damaged, defective, incorrect, or materially different from the product description, please contact us at:
We will review the issue and provide an appropriate solution in accordance with our Return & Refund Policy.
4. Prices
Product prices are displayed on our website before you place an order.
Prices may change from time to time, but a price change will not affect an order that we have already accepted unless an obvious pricing error has occurred.
Any applicable shipping charges will be displayed during checkout before you complete your purchase.
Our current Standard Shipping rates for eligible U.S. orders are:
Orders of $39.00 or more:
Free Standard Shipping
Orders under $39.00:
Standard Shipping — $2.99
For additional details, please review our Shipping Policy.
5. Taxes and Other Charges
Applicable taxes, duties, or other charges may depend on the destination, applicable law, and checkout arrangements.
Where applicable, charges collected by us will be displayed during checkout.
Customers are responsible for reviewing the total amount shown before completing a purchase.
6. Payment
We accept the payment methods displayed during checkout.
By submitting payment information, you confirm that:
- The information provided is accurate.
- You are authorized to use the selected payment method.
- You authorize the applicable charge for your order.
Payment processing may be handled by Shopify and other authorized payment service providers.
We do not guarantee that every payment method will be available for every order or location.
7. Order Confirmation
After you place an order, you may receive an order confirmation by email or through the contact information provided during checkout.
An order confirmation acknowledges that we have received your order.
We may contact you if additional information is required to process your purchase.
Please review your order confirmation carefully and contact us as soon as possible if you notice an error.
8. Order Acceptance
We reserve the right to decline or cancel an order for reasonable reasons, including:
- Product unavailability
- Payment authorization failure
- Suspected fraudulent or unauthorized activity
- Incorrect pricing or product information
- Shipping restrictions
- Incomplete or inaccurate customer information
If we cancel an order after payment has been successfully collected, we will issue an appropriate refund to the original payment method.
9. Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible at:
We will make reasonable efforts to accommodate cancellation or modification requests received before the order enters fulfillment.
Once an order has entered fulfillment, been prepared for shipment, or been shipped, we may no longer be able to cancel or modify it.
If cancellation is no longer possible, you may request a return after delivery in accordance with our Return & Refund Policy.
We do not charge an excessive cancellation fee solely for submitting a reasonable cancellation request.
10. Shipping
We currently offer shipping to eligible addresses within the United States.
Our current estimated Standard Shipping delivery time is:
10–20 business days after dispatch
Our current shipping rates are:
Orders of $39.00 or more:
Free Standard Shipping
Orders under $39.00:
Standard Shipping — $2.99
Order processing time is separate from estimated delivery time.
Please review our Shipping Policy for current information regarding:
- Order processing
- Shipping methods
- Shipping charges
- Delivery estimates
- Tracking
- Delays
- Lost packages
- Fulfillment arrangements
11. Fulfillment and Shipping Origin
Orders may be fulfilled from our own or partner fulfillment facilities depending on product availability, inventory location, and the delivery destination.
The shipping origin may therefore vary between orders.
We do not represent that every order is shipped from a local U.S. warehouse unless that is specifically stated for the applicable product or order.
Products in the same order may occasionally be shipped separately.
12. Delivery Estimates
Delivery dates and timeframes provided on our website are estimates and are not guaranteed unless expressly stated otherwise.
Delivery may be affected by circumstances such as:
- Carrier operations
- Weather
- Transportation disruptions
- High shipping volumes
- Destination-related issues
- Customs or logistical processing where applicable
- Other circumstances outside our reasonable control
If your order is significantly delayed, please contact us at:
We will review the available information and assist with the appropriate next steps.
13. Tracking
Once tracking information becomes available, you may receive a shipping confirmation containing tracking details.
Tracking information may take some time to update after a shipment is handed to the carrier.
If tracking has not updated for an extended period, please contact us and provide your order number.
14. Lost or Missing Packages
If your package appears to be lost or tracking has not updated for an extended period, please contact:
We will review the available tracking information and, where appropriate, work with the carrier or fulfillment provider to investigate the shipment.
Depending on the circumstances, an appropriate resolution may include a replacement, refund, or another reasonable solution.
We do not automatically transfer all responsibility for an order to the customer merely because the package has been handed to a carrier.
15. Packages Marked as Delivered
If tracking shows that your package has been delivered but you cannot locate it, please check:
- The delivery location
- Surrounding areas
- Household members
- Neighbors where appropriate
- Available carrier delivery information
If you still cannot locate the package, please contact:
We will review the circumstances and assist with the appropriate next steps.
We do not automatically reject a claim solely because tracking information shows a “Delivered” status.
16. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If you notice an error in your shipping information, contact us as soon as possible at:
We will make reasonable efforts to update the information before shipment.
However, once an order has entered fulfillment or has already been shipped, address changes may no longer be possible.
17. Returns
Eligible products may be returned within 30 calendar days after delivery, subject to the conditions stated in our Return & Refund Policy.
To request a return, please contact:
and provide your order number, the product involved, the reason for the return, and photos or videos where relevant.
Please do not return products before receiving return instructions from our customer support team.
18. Return Address
Do not send returns to our business registration address unless our customer support team specifically instructs you to do so.
Our registered business address is not necessarily the warehouse address used for returns.
After an eligible return request has been approved, our customer support team will provide the appropriate return warehouse address and return instructions.
19. Return Shipping Costs
For preference-based returns, such as changing your mind or ordering the wrong product, customers may be responsible for reasonable return shipping costs.
If a product arrives damaged, defective, incorrect, or materially different from its description, please contact us.
Where the issue is confirmed to result from an error on our part, we will provide an appropriate solution without requiring the customer to bear reasonable costs associated with resolving that issue.
20. Refunds
Approved refunds are generally issued to the original payment method.
Once an approved returned product has been received and inspected, we typically process the refund within:
5–10 business days
Your bank, credit card issuer, or payment provider may require additional time to make the refunded amount available in your account.
Please review our Return & Refund Policy for complete information.
21. Damaged, Defective, or Incorrect Products
If you receive an item that is damaged, defective, incorrect, or materially different from what was described, please contact us as soon as reasonably possible at:
Please provide:
- Your order number
- A description of the problem
- Clear photos or videos where relevant
After reviewing the information, we may provide an appropriate replacement, refund, return arrangement, or other reasonable resolution.
22. Promotions and Discount Codes
Promotional offers and discount codes may be subject to additional terms, expiration dates, eligibility requirements, or other conditions disclosed with the promotion.
Unless otherwise stated:
- Promotions cannot be exchanged for cash.
- Only valid promotional codes may be used.
- Promotional offers may not be combined where prohibited by the applicable offer terms.
We reserve the right to correct or cancel promotions affected by obvious errors, misuse, or fraudulent activity.
23. Availability
All products are subject to availability.
Although we aim to maintain accurate inventory information, a product may occasionally become unavailable after an order is submitted.
If we cannot fulfill an ordered product, we may contact you to offer an appropriate alternative or issue a refund for the unavailable item.
24. Personal Information
Personal information provided during a purchase is handled in accordance with our Privacy Policy.
Please review our Privacy Policy for information about how we collect, use, disclose, and protect personal information.
25. Consumer Rights
Nothing in these Terms of Purchase is intended to exclude, restrict, or limit rights that cannot lawfully be excluded or limited under applicable consumer protection laws.
If mandatory consumer protection laws in your place of residence provide rights that are more favorable than a provision in these Terms, those mandatory rights will apply to the extent required by law.
26. Limitation of Liability
To the maximum extent permitted by applicable law, Thriveviia and Shenzhen Baoyi Technology Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses arising from a purchase where such liability may lawfully be limited.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Nothing in this section limits any mandatory consumer rights available to you.
27. Governing Law
These Terms of Purchase are governed by the laws applicable to Shenzhen Baoyi Technology Co., Ltd., subject to any mandatory consumer protection rights or other mandatory legal protections that may apply in the customer’s place of residence.
Where applicable, the laws of the People’s Republic of China govern these Terms, without limiting any mandatory rights available to consumers under applicable local law.
28. Dispute Resolution
If you have a concern regarding an order or purchase, we encourage you to contact us first at:
We will make reasonable efforts to review and resolve customer concerns.
Any dispute that cannot be resolved directly will be handled in accordance with applicable law and any mandatory rights available to the customer.
29. Changes to These Terms
We may update these Terms of Purchase from time to time to reflect changes in our products, business operations, store policies, or legal requirements.
When these Terms are updated, the revised version will be posted on our website and the “Last updated” date will be updated.
Changes will not retroactively reduce rights relating to purchases already completed where prohibited by applicable law.
30. Contact Us
If you have questions regarding an order, payment, shipping, return, refund, or these Terms of Purchase, please contact us using the information below.
Brand Name:
Thriveviia
Legal Company Name:
Shenzhen Baoyi Technology Co., Ltd.
Business Address:
Room 310, Factory, Central Building, Fanshen Road, Zone 45, Haifu Community, Xin'an Subdistrict, Bao'an District, Shenzhen City, China
Customer Support Email:
service@thriveviia.com
Customer Service Phone:
+86 755 2915 1588
Thriveviia is owned and operated by Shenzhen Baoyi Technology Co., Ltd.