Contact Us
Last updated: September 18, 2026
We’re here to help.
If you have any questions about our products, your order, shipping, returns, refunds, or other matters related to shopping with Thriveviia, please contact our customer support team using the information below.
Customer Support
Email:
service@thriveviia.com
Phone:
+86 755 2915 1588
When contacting us about an existing order, please include your order number and the email address used to place the order so we can assist you more efficiently.
Business Information
Brand Name:
Thriveviia
Legal Company Name:
Shenzhen Baoyi Technology Co., Ltd.
Business Address:
Room 310, Factory, Central Building, Fanshen Road, Zone 45, Haifu Community, Xin'an Subdistrict, Bao'an District, Shenzhen City, China
Customer Support Email:
service@thriveviia.com
Customer Service Phone:
+86 755 2915 1588
Thriveviia is owned and operated by Shenzhen Baoyi Technology Co., Ltd.
Order & After-Sales Support
For order-related enquiries, including:
- Order status
- Shipping and tracking
- Delivery issues
- Returns and refunds
- Damaged, defective, or incorrect items
- Product-related questions
please contact us at:
Our customer support team will review your enquiry and assist you based on the applicable store policies.
Important Notice
Please do not send product returns to our business registration address without prior authorization.
If you need to return an item, please contact service@thriveviia.com first. Once your return request is reviewed and approved, our customer support team will provide the appropriate return instructions and return address.